Refund Policy

Order Cancellation
a) Order cannot be changed, cancelled or refunded once it is placed.

b) We will use all reasonable commercial endeavors to ensure the supplies of products listed on the site. If any product cannot be provided to customers since it is out of stock, we will contact the customer for further arrangement.

c) The quantity of all promotional items, gifts and redemption items are limited. We will end the promotion or redemption once the item is out of stock. If any of these items are out of stock, there will be no replacement and no further notice.

 

Returns or Exchanges
a) No return or exchange of merchandise will be accepted for sold products. Please read the returns or exchanges policy as specified carefully before you place an order.

b) Merchandise may be returned or exchanged within one (1) day of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:

b.1) You can provide valid proof on the detail of the merchandise you required exchange;

b.2) You can show or upload valid document/proof to show the faulty merchandise are bought from us;

b.3) Visuals of the faulty product and parcel box are provided as soon as possible through this electronic formas a proof;

b.4) The merchandise that require exchange are not used and are kept at original state.

c) Once you meet the above requirements and confirmed by us, we will arrange the exchange with the same merchandise within five (5) days. Merchandise exchange will be limited to one (1) time. We will reschedule a free delivery or self pick-up, exclusive of merchandise exchange at supermarket stores.

d) Pictures of the Products on the Site may not exactly correspond to the actual description of the Products. In such case, the written description of the Product should be relied upon by the Customer and the Customer shall not be entitled to exchange the Product on the basis that it does not exactly correspond to its picture posted on the Site.